Burberry focuses on interaction and social sharing with its new store in Shenzhen

The store brings together all the ingredients to ensure brand visibility on social media: it offers a unique visual, creative and sensory experience that customers don’t miss sharing on WeChat. The window shop is a recreation of the Fall-Winter 2020 Burberry parade ramp, people can interact with it when they pass by. The three fitting room are each uniquely decorated. The store also has an exclusive coffee area, which requires a reservation, and is continually subject to waiting list. The coffee tables are mirrors, offering a unique effect and an additional opportunity to take pictures of your meal and share it on social networks.

The new Burberry store fits perfectly into the retail movement as a place of social interaction with customers rather than a place of sale. The in-store journey is designed to “increase” the customer’s online and in-store life. The store received a lot of attention at its launch, but will have to reinvent itself continually to attract customers to come back regularly for a new experience.

Moreover, the place also makes use of the technology, thanks to its cooperation with Tencent. Burberry and Tencent have developed a mini-program on WeChat that allows customers to be assigned a digital pet, which they can evolve by earning a “social money” through their interaction and use of the mini-program in-store. “Social money” also entitles you to personalized content, such as new characters or avatar outfits, or exclusive dishes on the coffee menu.