Workshops

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You have an identified project / topic to work on? You wish to train your teams to help them to anticipate the customer relationship of the future.

Get in touch now to organize a fully personalized workshop on innovation. Interaction and immersion guaranteed.

  • FORMAT : from half day up to 2 days
  • WHERE : 3 options: At the Echangeur headquarters in Paris, within your own offices, or somewhere else to impulse a change of environment.

10 thematic for a practical workshop

Think of the customer relationship of tomorrow for car dealerships?

Program: 1 full day that includes customer data, Ecosystems, connected car, showroom visit, drivers of consumer spending, ideation session

Identify a service to test tomorrow in a hypermarket.

Program: 2 days that include customer data, new store concepts, showroom visit, store tour, drivers of consumer spending, ideation session

Integrate in the product offer of the bank of tomorrow non-financial services to increase loyalty.

Program: 1 full day that includes digital wallets, showroom visit, drivers of consumer spending, ideation session

Find 3 services to increase the frequency of visits to a kitchen designer

Program: 1 full day that includes analytical framework, best practices in stores, ideation session.

Raise awareness among store managers on the impact of digital

Program: 1 full day that includes store tour, showroom visit, and ideation session.

Support unions in transforming the cashier business

Program: 1/2 day that includes consumer expectations , best practices in store, ideation session

Under the 3-year plan think with the management committee the business model of tomorrow

Program: 2 full days that include new ecosystems, new consumption, store tour, startups meetings ideation session

Understanding priority customer targets of the retailer

Program: ½ day that includes customer data , ideation session

Isolate the blocking points in the shopping journey

Program: 1 + 1 day that include mystery client, drivers of consumer spending, showroom visit, ideation session

Optimize the loyalty program of the retailer

Program: 1 full day that includes diagnostic of the customer relationship program by targets, drivers of consumer spending, shopping journey,…