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Innovate Service Centric 2018


This 6th edition of the Innovate Service Centric event reunited, on October 8th, more than 350 participants representing 80 French, Swiss, Spanish and Belgian retailers. From retail, insurance, automobile, bank or services worlds, participants gathered around “customer value“, central theme of the trends report:

  1. The value is the value!
  2. Customer engagement
  3. Back to human!
  4. Innovate: from reason to emotion

As ever, the trends report goes hand in hand with its handbook that analyses 11 personas or strategic targets and 7 consumption drivers; as many insights to integrate into the innovative process.

Get to know your customers, find inspiration in the international best practices and innovate to engage them in the long run.

Visuel ISC18

Find all information about the Innovate Service Centric conference, the trends report, the video and the handbook on the Club!

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