INNOVATE SERVICE CENTRIC REPORT

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By associating with 7 drivers of consumer spending the latest examples of innovative services, 7 trends for customer relationship emerge and give you tools, easy to implement, in order to recruit and develop loyalty for always more demanding consumers.

INNOVATE SERVICE CENTRIC 2017

This 5th edition the event Innovate Service Centric reunited, on October 17th and November 18th 2017, more than 350 participants representing 80 french, swiss, spanish and belgian signs. Originating from retail, insurance, automobile, bank or services worlds, participants gathered around "customer engagement", central theme of the year trend report:
  1. Commitment, growth of the customer relationship
  2. Reason and emotion, the winning duo
  3. 11 workstreams to rethink your customer relationship
As ever, the trend report go hand in hand with his handbook who analyse 11 personas or strategic targets and 7 engine of consumption; as many insights to integrate into the innovative process. Get to know your consumer, inspiring you of internationals bests practices and inovate to engage, in long term, your clients !
Press release

INNOVATE SERVICE CENTRIC 2016 - 900,00 Excluding taxes

(free for club members)
  • L’integr’Actor… open new perspective to the business
  • The client took the lead of his consumption 7 trends emerge
  • Making way for innovation
+ Handbook : A booklet analyzing 11 Strategic Targets and 7 drivers of consumer spending to be used to the everyday life  
Press release

INNOVATE SERVICE CENTRIC 2015 - 900,00 Excluding taxes

(free for club members)
In summary of the Trend Report :
  1. L’integr’Actor … at the heart of the Service Centric economy
  2. The customer relationship interpreted in 9 trends
  3. Making way for innovation
+ Handbook : A booklet analyzing 12 Strategic Targets and 7 drivers of consumer spending to be used to the everyday life  
Press release

INNOVATE SERVICE CENTRIC 2014 (available in French only) - 850,00 Excluding taxes

(free for club members)
  1. Retail in a Service Centric way gained points
  2. Understand the expectations of the French consumers in order to order right
  3. Shopping journey focusing on customers’ expectations
  4. Handbook to use straight back after the conference
Press release

Innovate Service Centric 2013 (available in French only) - 850,00 Excluding taxes

(free for club members)
  1. Service Centric economic era
  2. Towards new service centric distribution models
  3. Consumption becomes Service Centric
Press release