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SAVE THE DATE : October, 18th 2016, 4th Edition of the Conference Innovate Service Centric

2 minutes
In October, Echangeur will publish its 2016 trend book « Innovate Service Centric ». This report decodes the main trends in terms of innovative services. These innovations are illustrated by international case studies.

During the conference Innovate Service Centric, the experts of Echangeur will present share with you the key points of the publication. This event will take place on October 18th, 2016, at the brand new offices of BNP Paribas Personal Finance, on 141/143 rue Anatole France in Levallois-Perret.

At this conference, Echangeur will identify the major changes of the economy of services and analyze their impacts on customer’s relationship. They also give you a clear and concrete vision thanks examples and best practices observed throughout the world.

You’ll also have the opportunity to discover the new showroom of Echangeur, a place dedicated to innovation !



08:30 : Welcome Coffee
09:00 : Introduction by Laurent David, managing director of BNP Paribas Personal Finance
09:15 : The integr’actor opens new perspectives for commerce by Cécile Gauffriau, director at Echangeur
10:00 : 2020 : Re invented customer relationship based on client engagement by Elisabeth Menant and Matthieu Jolly, experts at Echangeur
10:45 : Today : what are the new axes to work on to build the customer relationship of tomorrow by Elisabeth Menant and Matthieu Jolly, experts at Echangeur
12:00 : Enrollment to the innovation workshops in the showroom of Echangeur.


Save the date : October 18th, 2016 in your diary !

To come to the event, you can already get your seats today ! Please fill in and return THE SUBSCRIPTION FORM to

Also if you wish to have more information on the event and on the speakers, click here !


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